Senior Manager, Human Resources

Just HR is recruiting for a Senior Manager, Human Resources to lead HR operations for a complex, service-driven business with a diverse and mobile workforce based in Richmond, BC. This is a high-impact leadership role where you’ll help shape HR strategy for a fast growing capital intensive business. Your mandate is will be to ensure the day-to-day employee experience remains strong and compliant. The successful candidate will bring a balanced mix of hospitality insight, labour relations expertise, and the ability to work hands-on in a fast-paced, dynamic environment.

Responsibilities:

• Lead all aspects of HR strategy and execution for a workforce of approximately 200+ employees
• Partner closely with operational leaders to support team effectiveness, engagement, and workforce planning
• Manage labour relations, including union contract administration, grievances, and negotiations
• Provide guidance and oversight on recruitment, onboarding, and workforce transitions
• Promote and maintain HR compliance with employment standards, policies, and collective agreements
• Implement programs that drive employee engagement, retention, and performance
• Act as a trusted advisor to management on people-related issues and risk mitigation
• Lead or support workplace investigations, ensuring fair outcomes and proper documentation
• Review and optimize HR processes, documentation, and system use for improved efficiency
• Deliver training and coaching to leaders and employees on HR policies and best practices
• Monitor workforce trends and provide insights to senior leadership for proactive planning
• Support coordination with internal teams to promote a safe, inclusive, and respectful workplace

Requirements:

• 7+ years of progressive HR experience, including leadership roles within service-based or hospitality environments
• Solid background in unionized settings, with direct experience managing labour relations matters
• Comfortable working in a hands-on, operationally focused environment
• Strong working knowledge of BC employment law, human rights legislation, and collective agreements
• Excellent communication, interpersonal, and conflict resolution skills
• Experience supporting large, shift-based teams with varying workforce needs
• Proven ability to build relationships across all levels of an organization
• Familiarity with HRIS platforms and HR process optimization
• HR designation (CPHR or equivalent) is preferred
• Must be able to work on-site in Richmond on a daily basis

Remuneration:

• Base Salary: $110K - 135K, plus bonus

Only candidates eligible to work in Canada will be considered

Just HR is a specialized Human Resources recruitment and search firm with seven practice areas: General HR, Compensation & Benefits, Talent Acquisition, Learning & Organizational Development, Labour & Employee Relations, HRIS, Health & Safety.